FAQs

Here are answers to some frequently asked questions from our patients.

Here are some frequently asked questions.

You can find some of the more common frequently asked questions here. Please let us know if you have any unanswered questions about our programs or services. You can call our Customer Care Center at (833) 431-4449 or you can submit your unanswered question by clicking here.

We accept Credit Card, Debit Card, Cash or Cashier’s Check.

Click here to learn more about payments.

Yes, we accept Medicare, Medicaid, most commercial insurance plans and also have a sliding scale for self-pay patients.

Click here to learn more about our insurance policies.

We ask that your please let us know at least 24 hours in advance should you need to cancel an appointment. 

Call (833) 431-4449 to talk to one of our Customer Care Reps.

This varies by location. You can always call our Customer Care Center for the hours of the Horizon location nearest you.

Click here for the hours of the Horizon location nearest you.

You may stop in without an appointment and we will do our best to accommodate you as a walk-in.

We are accepting and welcoming new patients.

Yes, we offer Telehealth visits for all your health care needs from the comfort of your own home.

Click here to learn more about our Telemedicine services.

We offer PCR COVID-19 and Rapid COVID-19 testing.

Click here to learn more about our COVID-19 testing.

It depends on the visit. Each visit is based on the reason and need for the visit. Follow-up appointments can range between 15 and 40 minutes, and new patient visits can take anywhere from 30 minutes to 2 hours. 

Please contact our Customer Care Center for specific appointment questions – (833) 431-4449.

We offer a wide range of physical health and behavioral health for people of all ages and stages in life. 

Click here to learn more about our services.

Call (833) 431-4449 or come in to one of our locations.

First and foremost, you can always expect friendly and compassionate care when you visit Horizon. Your initial appointment will depend on the type of visit you are having. Each visit is based on the reason and need for the visit.

Please call our Customer Care Center and they will be happy to answer your specific questions – (833) 431-4449.

We have offices in Apache Junction, Casa Grande, Florence, Globe, Queen Creek, Oracle and Yuma.

Click here to learn more about all of our locations.

Integrated health care combines all necessary services to provide a spectrum of care that focuses on the person as a whole. Integrated health care means our patients get the care they need (physically and mentally), when they need it, and in a way that is tailored to them. Horizon also has a unique ability to collaborate on treatment planning with a multidisciplinary team of health care experts.

Yes, we see patients of all ages and stages in life.

You can call our Customer Care Center at (833) 431-4449 or come in to one of our locations and a Horizon staff member can help you.

Click here to learn more about our Privacy Policy.

Yes, we accept Medicare and Medicaid.

Click here to learn more.

Medically necessary services provided by licensed providers are covered by most Commercial and Medicare plans.

Click here to learn more about insurance coverage.

Patient insurance information is collected and verified prior to each visit. For Primary Care, patients must be assigned to one of our providers. Any co-pays are collected at the time of the visit. Claims are billed to insurance plans daily.

Click here to learn more about our Privacy Policy.

While we do not process laboratory specimens on site, we are able to draw your labs and collect other specimens so you can have everything completed in one visit.

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