Crisis Services

We’re here to provide you with help, hope and healing.

A tense marriage counseling session with a husband, wife, and therapist.

Crisis Services: (866) 495-6735

We know that everyone faces difficult life challenges. But we also know that nobody needs to deal with a crisis by themselves. We’re here to help you or your loved one! You are not alone. We will provide you with help, hope and healing.

Horizon has a team of Crisis Specialists that are available 24 hours a day, 7 days a week, 365 days a year, to provide anyone who needs help with free, confidential support and guidance. The Team also collaborates with law enforcement, local agencies, judges, hospitals and schools to provide assistance when called upon. Our goal is to stabilize a person in the community that needs help and to ensure they receive the appropriate service and level of care they deserve.

Horizon’s Crisis Team Can Help You in Many Ways:

  • Support and triage by phone
  • In-person visit, as needed
  • Evaluation and assessment of the situation
  • Referral to community resources
  • Follow-up as needed

What is Considered a Crisis?

  • A crisis is defined by the person going through it
  • A person is in a crisis if a situation exceeds their coping skills

Ten Examples of Crisis Situations:

  • Suicidal Thoughts/Threats
  • Mental Illness
  • Depression and Anxiety
  • Sexual Assault
  • Domestic Violence
  • Alcohol or Substance Use
  • Grief or Recent Loss
  • Runaways
  • Elderly Concerns
  • Traumatic Experience

Crisis Mobile Team Services (866) 495-6735

Mobile Team Response 

The Team serves adults, adolescents and children who are experiencing a crisis, wherever they are located in the community including, but not limited to, at home, school, work, jail, primary care offices, agencies, shelters and other providers. There is also a separate dedicated team for the Florence Emergency Department. The Mobile Response Team offers a risk assessment, intervention, referral to resources and follow-up calls as needed. Local transportation can be provided to help further meet crisis needs.

T36 Pre-Petition for Involuntary Treatment (all of Pinal County) 

The Crisis Mobile Team will conduct a screening of a person and witnesses to determine if involuntary treatment is required as a result of immediate or potentially dangerous behaviors. 

Follow-Up Care Post Crisis

The Crisis Team will follow up until the crisis is resolved and make sure the person is connected to the appropriate community services.

Critical Incident Stress Management Response

Critical incidents are powerful, traumatic events that initiate the crisis response. The focus of the Crisis Team is to assist people dealing with the normal reactions experienced following difficult or stressful incidents and accelerate their recovery.

Outreach Services 

  • AHCCCS/ Marketplace Screenings and application assistance 
  • Behavioral Health Screening and referral 
  • Follow up post crisis 
  • Urgent outpatient enrollments post crisis 

Youth Engagement Specialist Services 

Horizon’s Youth Engagement Specialist provides student and family support services, referrals to behavioral health/substance services and crisis intervention for students of partnered schools. Our goal is to help alleviate the student’s immediate social, emotional or environmental crisis and assess, evaluate, triage and make referrals for appropriate follow-up treatment to support a return to an effective lifestyle. 

Onsite Education/Training

Onsite training and education is available to groups regarding the following topics.

  • Applied Suicide Skills Intervention Training (ASSIST)
    • A program that teaches participants how to assist those at risk for suicide.
  • T36 Process
    • Learn how to initiate an involuntary commitment and complete county applications, along with receiving a general overview of the treatment process and guidelines for potential or immediately dangerous mental health criteria.
  • Mental Health First Aid
    • The program teaches about mental health and substance use and how to identify, understand and respond to someone who is experiencing these issues. The course covers the signs, symptoms and risk factors associated with anxiety, depression, traumatic events, self-injury, substance use and psychosis, while  exploring available resources for help. 
  • SafeTALK
    • The program is designed to help participants monitor the effect of false beliefs that can cause otherwise caring and helpful people to miss, dismiss or avoid suicide alerts and to practice the TALK step actions to move past these barriers. 
    • The “safe” of safeTALK stands for “suicide alertness for everyone”. The “TALK” letters stand for the practice actions that one does to help those with thoughts of suicide: Tell, Ask, Listen and Keep-Safe.


  • Pinal County Hotlines
    • Southern Arizona Crisis Triage Line (24/7): 1-866-495-6735 
    • Adult Peer Warm Line (8 a.m. 10 p.m.): 520-770-9909
  • National 24-Hour Crisis Hotlines
    • National Suicide and Crisis Lifeline: 988 (call or text)
    • National Substance Use & Disorder Issues Referral/Treatment Hotline: 1-800-662-HELP (4357)
  • See video on new 988 Suicide and Crisis Lifeline
Translate »